Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our web hosting is not separate from the web hosting account. It’s included in our all-in-one Hepsia Control Panel and you’ll be able to visit it whenever you wish with just a few clicks of the mouse, without having to log out of your account. The ticketing system includes a quick-search box, so you can track down de facto any ticket that you’ve submitted in the past, in case you need it. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to deal with a given problem even before you open a ticket. The response time is no more than 1 hour, which goes to say that you can obtain swift assistance whenever you need one and if our client care staff suggests that you should do something inside your hosting account, you can do it instantaneously without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you will not need some other platform to touch base with our support team – you can do this on the spot as soon as you bump into a challenge. Sending a new ticket takes a few clicks and finding an older one is just as easy. Using our smart search functionality, you can swiftly track down any ticket that you’ve sent in the past. You can send a ticket whenever you want since our client service staff representatives are at your disposal 24 hours a day, 7 days a week, 365 days a year and respond in no more than one hour, although it seldom takes this much to obtain a response. With Hepsia, you will have everything in one single location and you can forget about having to go through two or more platforms to fix a simple problem.