A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It is an efficient way to receive some information about the website hosting services or get some problem resolved because you are speaking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the reduced possibility of mistakes at the time you exchange information such as usernames or domain names, the quicker response time since the communication is live plus the fact that you don't need to stay on the chat constantly - you are able to do something different while the representative examines the issue involved. What's more, you'll be able to connect with a live chat room from any kind of computer that's connected to the web, avoiding the phone charges that you'll need to pay if you're calling to another country.

Live Chat Support in Web Hosting

As we acknowledge the fact that numerous troubles are quickly resolved when you speak to a live person, we offer a live chat service for all our potential and current clients. The chat is accessible every single day and our customer care representatives can assist you with a wide range of questions and problems. If you are not our client yet, you can learn more about our web hosting packages and the hosting platform in general to make sure that your sites will run effectively on our servers. If you already have an account and you've got some questions or you experience any troubles with some of our solutions, you can get in touch with us through our live chat and we will supply you with the required information or help you troubleshoot the issue. You will need to open a support ticket for certain troubles which need longer time or the assistance of a sysadmin, but for a lot of basic issues you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as standard with our services, so that if you have any kind of questions regarding our semi-dedicated servers, you're able to talk with our customer care team at any moment no matter if you've already acquired an account or not. In general, the chat service is intended for pre-sales, billing and common questions and issues, yet we're able to assist you with many tech questions as well. We can help you select the ideal plan for your sites in case you do not have an account yet, we can answer any billing questions or concerns you could have or we can help you with setting up your new email address on your personal computer or smartphone - all this will be done in a timely manner as our live chat service is available all day long, every day. Whenever you require support, you can talk to an agent and save a lot of time.