One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can just forget about waiting for hours and hours, or even one whole day, to receive an answer to a tech support ticket or an email. Regardless of when you get in touch with us, we will assist you within maximum one hour with any technical or sales questions you might have. In reality, our real response time hardly ever surpasses 20 to 30 minutes. As we are available 24/7, you will always get assistance in a well-timed fashion and we realize precisely how crucial that is in the Internet era. Soon after you contact us, we’ll reply to your queries. If you run into any technical difficulty, we will solve it instead of you, or we will provide you with all the required information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support staff representatives are available all the time and they will respond to any trouble ticket that you post through your hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed irrespective of whether you have a generic question associated with your semi-dedicated server or you stumble upon a certain difficulty and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day to tackle any billing, technical or general issue. If you get in touch with us about anything that is within our capacity, we will solve it before we get back to you, so you will not have to wait around for hours or even days while the problem continues. If there’s something that you have to do on your end, we’ll provide you with the needed info – what workable solutions to try, what actions to take, etc.