Phone Support in Web Hosting
We know that the option to consult with a live consultant is rather important, so we have three support lines all around the world (UK, USA and Australia) and you'll be able to reach us over the phone for 14 hours a day. If you consider buying one of our web hosting, for example, you have the option to phone us and find more about our solutions before you order to be sure that we do cover all of the system requirements for your websites. After the order, you can get in touch with us about any sales and / or billing issues you may have, or get any kind of general or basic tech information that you need. We have tried to find the balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you follow the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
Every time you need additional information about the semi-dedicated servers that we provide, you can call some of the three support lines we have across the globe - in the United States of America, the United Kingdom and Australia. By doing this, you're able to check ahead of time whether our services are appropriate for your websites. If you're already our client and you have a semi-dedicated account, you can get in touch with us on the phone for fourteen hours a day about any billing or general questions. For strictly technical problems you're able to take advantage of our ticketing system and get in touch with our tech support as someproblems just require extra time to be taken care of, but we can help you on the phone with a lot of minor tech issues as well, saving you time and efforts.