Although this is not the mainfactor in order to distinguish a dependable web hosting supplier from a bad one or a reseller from a real supplier, having the option to call and speak with a live person is an indicator that you aren't dealing with a one-person service provider and that you'll be able to get in touch with somebody if you're in need of support. The phone support for web hosting services may vary from general to expert, so the problems that can be resolved with a call differ depending on the particular supplier. In the general case, these matters are simpler and feature billing or first level technical issues because more difficult matters often require a support ticket where both you and the administrators can track what's going on with a particular issue. However, having the option to phone call your supplier can save you a lot of time and efforts for the numerous small things that will eventually appear when you manage your website hosting account.

Phone Support in Web Hosting

We know that the option to consult with a live consultant is rather important, so we have three support lines all around the world (UK, USA and Australia) and you'll be able to reach us over the phone for 14 hours a day. If you consider buying one of our web hosting, for example, you have the option to phone us and find more about our solutions before you order to be sure that we do cover all of the system requirements for your websites. After the order, you can get in touch with us about any sales and / or billing issues you may have, or get any kind of general or basic tech information that you need. We have tried to find the balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you follow the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

Every time you need additional information about the semi-dedicated servers that we provide, you can call some of the three support lines we have across the globe - in the United States of America, the United Kingdom and Australia. By doing this, you're able to check ahead of time whether our services are appropriate for your websites. If you're already our client and you have a semi-dedicated account, you can get in touch with us on the phone for fourteen hours a day about any billing or general questions. For strictly technical problems you're able to take advantage of our ticketing system and get in touch with our tech support as someproblems just require extra time to be taken care of, but we can help you on the phone with a lot of minor tech issues as well, saving you time and efforts.