The support that you'll receive from your web hosting supplier is very important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical problem with a current account. Timely and correct info regarding a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine web hosting supplier not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it cannot access them directly, it is almost certain that you'll wait for a couple of days in order to get a reply to any kind of question, therefore your websites may remain offline for a long time. However, a provider which provides numerous means of communication and has a technical support crew available any time can assist you right away and help you limit or totally avoid any downtime and prospective losses.

24/7 Customer Support in Web Hosting

All of our web hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our web hosting services well before you make an order or you are a current customer and you have a question or a problem, you are able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical issues or any issues which require additional time to analyze and handle. In contrast to various other website hosting suppliers, our trouble tickets feature a warranted maximum response time of only 1 hour, thus no matter what the trouble is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try our support services even before you buy a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and common questions. Our agents will assist you to find the perfect plan or provide you with info about our servers, in order to verify if the system requirements for your sites are met. When you are an active customer, you can also contact us through email or via our ticketing system, that is accessible from the Hepsia hosting Control Panel. We warrant that when you employ these two ways of contact, you'll get a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the hosting services of other suppliers, even big ones, you're able to compare the reply time as it often takes an entire day for them to handle a ticket.

24/7 Customer Support in Dedicated Servers

If you aquire a dedicated server through us, you're able to contact us anytime using various channels and the max time that you'll have to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we will support you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical issue, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any general questions or you'd like to learn more about our services before you order, you can also use our live chat or you can call one of the local numbers that we have in different countries around the world. If you'd like to have support for third-party software that you are unable to set up or operate efficiently, you are able to add the Managed Services upgrade to your package and our sysadmins will assist you.