Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every assistance request you send to us will be attended to within maximum 60 minutes. If your support ticket or email calls for additional assistance from an administrator, we’ll forward it and leave a note to inform you that your matter is being examined. If you take advantage of our Managed Servers package, all of the server management services included there will be executed at a time that is convenient for you.
A Topflight Customer Support Service
Our client support team will be available to you twenty–four–seven should you require help while working with the Web Site Control Panel or with any of the apps that we preinstall for you on the server. Furthermore if you require assistance tackling all the ordinary admin tasks on your server, you can make use of the Managed Servers package, that includes backup hard disk drive space, Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
A User–Friendly Help Area
We have provided the Web Site Control Panel with an extensive knowledge base, which includes elaborate explanations of its features and functionalities. Furthermore, we have filmed detailed video tutorials that will further disclose to you how to perform a certain action or resolve a frequently encountered problem. The instructional articles and the tutorial video clips are readily accessible from each Web Site Control Panel section through the Videos and Help buttons situated in the upper right corner.