Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Guarantee

  • Our customer help and support team is on duty 24x7 to handle each of your assistance needs. Each ticket you send out to us is going to be resolved within less than 60 minutes. If your case requires some help from one of our administrators, we will send the ticket to the technician in charge and will notify you that the problem will soon be resolved.

  • Top quality support service

  • Professional Customer Assistance Service

  • Our customer help Department is going to be on shift for you day and night to to attend to all assistance inquiry tickets that you send to us. We offer customer help and support for the programs that are pre–configured on your web server. These include our custom designed Web Site Control Panel, the selected Operating System and the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Site Control Panel that comes cost–free with your virtual server, you will find an information–rich Help section, which includes all that you should have knowledge of when running your sites and software. We have included a range of how to reports and video courses that display the common site maintenance duties in an easy–to–understand manner.